HEAR-12832_LOGO_HOPE_GAS
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January 29, 2026: Hope Gas is experiencing a service disruption in the areas of Wayne County, WV. Learn more.
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Welcome former Standard Gas, Bazzle Gas, McIntosh Gas & Oil and Ross & Wharton Gas customers! Effective June 1, 2024, Hope Gas is your new natural gas company. We look forward to serving you! Learn more.
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IMPORTANT INFORMATION FOR FORMER SOUTHERN PUBLIC CUSTOMERS: As of October 28, 2024, you will be fully transitioned to the Hope Gas systems for customer service, billing and online account management. Your emergency numbers and customer service numbers have changed. Learn more.
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IMPORTANT INFORMATION FOR FORMER CONSUMERS GAS CUSTOMERS: As of August 1, 2025, you will be fully transitioned to the Hope Gas systems for customer service, billing and online account management. Your emergency numbers and customer service numbers have changed Learn more.
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IMPORTANT INFORMATION FOR FORMER PEOPLES GAS WV CUSTOMERS: Starting on September 3, 2024, you will be fully transitioned to the Hope Gas systems for customer service, billing and online account management. Your emergency numbers and customer service numbers will change on September 3rd. Learn more.

WAYNE COUNTY, WV

January 29, 2026: 7:30 PM Crews continue to work throughout the night to safely restore service to customers in Wayne County.

Hope Gas crews will continue to work through the night to restore service and relight appliances after safety checks are performed at the homes of customers affected by the service disruption. If you are not home when Hope Gas personnel arrive to light appliances, please contact Hope Gas at 1-800-688-4673 to schedule an appointment of service restoration. 

January 29, 2026: 1:20 PM Crews have identified the issue and are in the process of repairs. 

Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own. 

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight your appliances. 

As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will conduct safety checks of pipelines and natural gas equipment such as meters, service lines and appliances. Should Hope Gas personnel identify safety issues, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a chance there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas will not restore service until repairs are made. The cost of repairs will be the customer’s responsibility. 

January 29, 2026: 9:00 AM Hope Gas is experiencing a service disruption in areas of Wayne County including the towns of Wayne, Lavalette, and Kenova. 

Approximately 429 customers are impacted. Crews are on site to identify the issue. If you experience a service disruption, please call Hope Gas at 1-800-688-4673 to report it. 

The following warming stations are available in your area.

This station will provide sleeping accommodations if necessary:

- Wayne United Methodist Church, 615 Cleveland Street, Wayne, WV.

These warming stations do not provide sleeping facilities:

- Kenova Police Department located at 1501 Pine Street in Kenova, WV.

- 1st Baptist Church located at 1120 Poplar Street in Kenova, WV; please call 573-529-3378 before arriving.

- Dunlow Community Center, located at 1475 Left Fork Dunlow Bypass Road in Dunlow, WV.

The following warming stations are available only to residents of Fort Gay, WV and are located in Louisa, Kentucky:

- Lawrence Community Center, located in 205 Bulldog Lane in Louisa, Kentucky.

- 1st Baptist Church, located at 301 W Pike Street in Louisa, Kentucky.

SAND FORK, WV

Warming Station Information
A warming station, located at the Gilmer County VFD at 606 W Main Street in Glenville is available, but you must call the Gilmer County Office of Emergency Services at 304-462-0400 to inform them of your arrival. This warming station will not provide sleeping facilities. Thank you for your understanding and cooperation as we continue to work to maintain your service in a safe and timely manner. 

January 27, 2026: 9:00 PM The restoration process has begun.

Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own. 

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight your appliances. 

As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will conduct safety checks of pipelines and natural gas equipment such as meters, service lines and appliances. Should Hope Gas personnel identify safety issues, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a chance there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas will not restore service until repairs are made. The cost of repairs will be the customer’s responsibility. 

January 27, 2026: 6:00 PM Update

Hope Gas crews continue to investigate and resolve issues in the Sand Fork area. Customers may experience temporary service disruptions. Crews will remain on-site until the problem is resolved and service is fully restored as soon as possible.

If you experience an outage, please call Hope Gas at 1-800-934-3187 to report this. Once we have adequate pressure in our system, one of our Hope Gas Representatives will contact you to restore your gas service if you have reported the loss of your service.

A warming station, located at the Gilmer County VFD at 606 W Main Street in Glenville is available, but you must call the Gilmer County Office of Emergency Services at 304-462-0400 to inform them of your arrival. This warming station will not provide sleeping facilities. Thank you for your understanding and cooperation as we continue to work to maintain your service in a safe and timely manner. 

January 27, 2026: 3:00 PM Crews have identified the issue and are in the process of repairs. 

January 27, 2026: 2:00 PM Hope Gas is experiencing a service disruption in the Sand Fork area of Gilmer County. 

Approximately 72 customers are impacted. Crews are on site to identify the issue.


PARKERSBURG, WV

[August 29, 2025; 10:00 am] Hope Gas is experiencing a service disruption near Staunton Turnpike in the Parkersburg, WV area.

Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own.

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight appliances.

As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will conduct safety checks of pipelines and natural gas equipment such as meters, service lines and appliances. Should Hope Gas personnel identify safety issues, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a chance there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas will not restore service until repairs are made. The cost of repairs will be the customer’s responsibility. 

[August 28, 2025; 2:40 pm] Hope Gas is experiencing a service disruption near Staunton Turnpike in the Parkersburg, WV area.

Approximately 68 customers are impacted around Staunton Turnpike, Dutch Ridge Road, and Davisville Road. Crews are working to resolve the issue. 

MORGANTOWN, WV

[August 28, 2025; 2:40 pm] Repairs have been made and Hope Gas crews will begin restoring service to customers. 

Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own.

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight appliances.

As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will conduct safety checks of pipelines and natural gas equipment such as meters, service lines and appliances. Should Hope Gas personnel identify safety issues, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a chance there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas will not restore service until repairs are made. The cost of repairs will be the customer’s responsibility. 

[August 27, 2025; 7:15 pm] Hope Gas is experiencing a service disruption near Brand Road in the Morgantown, WV area.

Approximately 70 customers are impacted around Brand Road and Blue Horizon Drive. Crews are working to resolve the issue. 


PARKERSBURG, WV

[NOVEMBER 2, 2024; 8:10 pm] The issue has been resolved.

Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own.

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight appliances.

As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will conduct safety checks of pipelines and natural gas equipment such as meters, service lines and appliances. Should Hope Gas personnel identify safety issues, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a chance there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas will not restore service until repairs are made. The cost of repairs will be the customer’s responsibility.  

[NOVEMBER 2, 2024; 5:00 pm] Hope Gas is experiencing a service disruption in the Parkersburg, WV area.

Approximately 70 customers are impacted. The streets impacted by this service disruption are New England Ridge Road and Beeman Road. Crews are working to resolve the issue. 

PARKERSBURG, WV

[FEBRUARY 25, 2025: 2:45 pm] Hope Gas is experiencing a service disruption in Parkersburg, WV. 

Approximately 100 customers are affected near Happy Valley Road and Nicolette Road in Parkersburg, WV. Hope Gas crews are on site and working to repair the issue.

PARKERSBURG, WV

[FEBRUARY 25, 2025: 5:35 pm] Hope Gas is restoring service in Parkersburg, WV. 

Approximately 44 customers were affected on Happy Valley Road and Millers Landing in Parkersburg, WV. Hope Gas crews have repaired the issue.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own.

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight appliances.

As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will conduct safety checks of pipelines and natural gas equipment such as meters, service lines and appliances. Should Hope Gas personnel identify safety issues, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a chance there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas will not restore service until repairs are made. The cost of repairs will be the customer’s responsibility.  

Duck, WV

[DECEMBER 19, 2025: 11:15 pm] Hope Gas is restoring service in Duck, WV. 

Approximately 50 customers were affected. Hope Gas crews have repaired the issue.                                                                                                                                                                                                                                                                                                                                                                                Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own.

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight appliances.

As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will conduct safety checks of pipelines and natural gas equipment such as meters, service lines and appliances. Should Hope Gas personnel identify safety issues, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a chance there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas will not restore service until repairs are made. The cost of repairs will be the customer’s responsibility.  

[DECEMBER 19, 2025: 9:00 am] Hope Gas is experiencing a service disruption in Duck, WV. 

Approximately 50 customers are affected by this outage. Hope Gas crews have repaired the issue. 

Crews are on site to identify and resolve the issue.                                                                     

There are currently no unplanned service disruptions on the Hope Gas system.

If you are experiencing issues with your natural gas service, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673).

The Hope Gas emergency line is available 24 hours a day.
1-800-934-3187

LOCATION, WV

[MONTH DAY, YEAR: TIME] Hope Gas is experiencing a service disruption in the LOCATION area. 

Approximately ### customers are impacted. The streets impacted by this service disruption include STREET NAME 1, STREET NAME 2 and STREET NAME 3. Crews are on site to identify the issue.

[MONTH DAY, YEAR: TIME] Crews have identified the issue and are in the process of repairs. 

[MONTH DAY, YEAR: TIME] The issue has been resolved and natural gas service has been restored.

Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own. 

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight your appliances. 

As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will 

TYLER COUNTY, WV

MAY 27, 2025: 3:25 Hope Gas is experiencing a service disruption in Bens Run, Friendly, Middlebourne, and Wick, West Virginia. 

Approximately 45 customers are impacted. Hope Gas crews are on site and working to repair the issue. 

ROANE COUNTY, WV

[July 16, 2025; 9:33 PM] Hope Crews have completed the service restoration and relighting appliances for impacted residents.  

Hope Gas crews have completed the service restoration and relighting process for impacted homes . 

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight appliances. Please do not attempt to relight appliances on your own.

[July 16, 2025; 4:35 PM] The issue has been resolved, and Hope Crews are relighting appliances.  

Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own.

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight appliances.

As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will conduct safety checks of pipelines and natural gas equipment such as meters, service lines and appliances. Should Hope Gas personnel identify safety issues, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a chance there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas will not restore service until repairs are made. The cost of repairs will be the customer’s responsibility. 

[July 16, 2025; 3:00 PM] Hope Gas is experiencing a service disruption near 87 Main Street in Spencer, WV. 

Approximately 60 to 70 customers are impacted. Hope Gas crews are on site and working to repair the issue.