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IMPORTANT INFORMATION FOR FORMER PEOPLES GAS WV CUSTOMERS: Starting on September 3, 2024, you will be fully transitioned to the Hope Gas systems for customer service, billing and online account management. Your emergency numbers and customer service numbers will change on September 3rd. Learn more.
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Welcome former Standard Gas, Bazzle Gas, McIntosh Gas & Oil and Ross & Wharton Gas customers! Effective June 1, 2024, Hope Gas is your new natural gas company. We look forward to serving you! Learn more.
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Welcome former Consumers Gas customers! Effective September 20, 2024, Hope Gas is your new natural gas company. We look forward to serving you! Learn more.


PARKERSBURG, WV

[NOVEMBER 2, 2024; 8:10 pm] The issue has been resolved.

Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own.

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight appliances.


As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will conduct safety checks of pipelines and natural gas equipment such as meters, service lines and appliances. Should Hope Gas personnel identify safety issues, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a chance there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas will not restore service until repairs are made. The cost of repairs will be the customer’s responsibility.  

[NOVEMBER 2, 2024; 5:00 pm] Hope Gas is experiencing a service disruption in the Parkersburg, WV area.

Approximately 70 customers are impacted. The streets impacted by this service disruption are New England Ridge Road and Beeman Road. Crews are working to resolve the issue. 

GLENVILLE, WV

[NOVEMBER 2, 2024] Hope Gas is aware of an odor issue in the Glenville area.

We are working to resolve the situation which we believe to be related to the installation of a new odorizer. If you smell the natural gas odorant while outside, it is most likely related to the new equipment. However, please do not hesitate to call Hope Gas if you smell gas inside your home so that we can send field employees out to investigate. Our emergency number is 1-800-934-3187.

The Hope Gas emergency line is available 24 hours a day.
1-800-934-3187

There are currently no unplanned service disruptions on the Hope Gas system.

If you are experiencing issues with your natural gas service, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673).

LOCATION, WV

[MONTH DAY, YEAR: TIME] Hope Gas is experiencing a service disruption in the LOCATION area. 

Approximately ### customers are impacted. The streets impacted by this service disruption include STREET NAME 1, STREET NAME 2 and STREET NAME 3. Crews are on site to identify the issue.

[MONTH DAY, YEAR: TIME] Crews have identified the issue and are in the process of repairs. 

[MONTH DAY, YEAR: TIME] The issue has been resolved and natural gas service has been restored.

Hope Gas crews are going door to door to relight appliances. Please do not attempt to relight appliances on your own. 

If you are not home when Hope Gas personnel arrive to relight appliances, please contact the Hope Gas Customer Contact Center at 1-800-688-HOPE (4673). We will schedule a visit to your home to relight your appliances. 

As part of the process to restore service and relight home appliances following a service disruption, Hope Gas personnel will