Frequently Asked Questions
The new Hope Gas brings back a name with a long history in West Virginia. For you, that means the same great service that you’ve received will continue, but in the future all of that service will be provided by people who live and work in West Virginia. Being served by your friends and neighbors means a more local experience from a company that is invested in the future prosperity of West Virginia.
You will continue to receive the same great service you’ve come to expect, but with a different look and a different name. Behind the scenes, unlike the previous gas company that provided parts of your service from out of state, we will work toward providing all of your service within the state of West Virginia. This means not just great gas service, but also more West Virginia family-sustaining jobs to support our West Virginia communities.
We welcome you to apply! We will be hiring more than 100 people just in our first two years as the new Hope Gas, and hope you will join our Hope family if it is the right fit for you. Please visit our website at https://www.hopegas.com for more information about the jobs and how to apply.
Hope Gas Headquarters is located in Morgantown, West Virginia. However, there will still be multiple field operation facilities across the State, including another new office in Jane Lew, West Virginia.
Beginning on January 2, 2024, Hope Gas customer service and billing activities will be operating in West Virginia! The address to which you should mail payments has changed. Mail payments to: Hope Gas, PO Box 646049, Pittsburgh, PA 15264-6049.
Yes! We encourage you to pay your bill online. Starting on January 2, 2024, the new Hope Gas My Account system is available for online payments. Login using your username and password from the Manage Your Account (MYA) system. You will prompted to change your password your first time logging into the new My Account system.
Log in to My Account
As of January 2, 2024, your Hope Gas account number has changed. Your new account number will appear on your Hope Gas bills generated on or after January 2, 2024. Please update your account number when you pay your bill using online systems.
No, the phone numbers will remain the same. Please contact our Call Center at 1-800-688-4673 or if you have an Emergency call 1-800-934-3187.
Yes! Please visit our new internet home at https://www.hopegas.com/ to learn more!
Please contact Christine Mitchell by phone (304-812-2394) or by email (christine.mitchell@dominionenergy.com) for any media inquiries.
Our customers will not experience a bill increase due to the sale. However, there are currently two pending cases with the West Virginia Public Service Commission (PSC) in which Hope Gas, Inc. filed for rate increases related to our Pipeline Replacement and Expansion Program (PREP) and our Purchased Gas Adjustment (PGA). Our PREP rate allows for recovery of costs to replace, upgrade, and expand our system. Our PGA rate allows us to recover the costs of securing gas supplies for our sales customers. These rates cannot go into effect without PSC approval.
While Hope’s service territory is the same, we believe expanding natural gas service in West Virginia is a huge win: Win for our customers who improve their reliability while saving money, and a win for the environment. Every customer who converts from propane to natural gas reduces greenhouse gas emissions, and a win for the State of West Virginia by delivering more home-grown natural gas to customers right here in the state. Find out more on how you can become a Hope Gas customer by visiting our website.
Your existing meter will remain, and will continue to work just as it always has to measure gas going to your home. However, meter tags will be replaced as we transition the ownership.