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Welcome former Peoples Gas WV customers! As of October 2, 2023, Hope Gas has acquired Peoples Gas West Virginia (WV). Hope Gas and Peoples are working together to ensure a seamless transition of service for the customers who are part of this acquisition. Learn more.
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Welcome former Peoples Gas WV customers! As of October 2, 2023, Hope Gas has acquired Peoples Gas West Virginia (WV). Hope Gas and Peoples are working together to ensure a seamless transition of service for the customers who are part of this acquisition. Learn more.
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As of January 2, 2024, all Hope Gas customer service and billing operations are managed in West Virginia! Please note, a new account number will appear on your first bill generated on or after January 2, 2024. .
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Terms & Conditions

Use of Site Material

The contents of the Website, such as text, graphics, images and other content (the "Site Material") are owned by or licensed to Hope Gas Inc. and are protected by copyright under both United States and foreign laws. Hope Gas Inc. hereby grants to You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to view and download a single copy of the Site Material for Your personal or internal business use. Unauthorized use of the Site Material violates copyright, trademark, and other laws. You agree to retain all copyright and other proprietary notices contained in the original Site Material on any copy You make of such material. Unless specifically authorized by the Company or allowed by applicable laws and regulations, You may not sell or modify our Site Material or reproduce, display, distribute or publish the Site Material except as expressly permitted herein. You agree You will not access or use the Site Material for any public or commercial purpose, except as expressly permitted herein. Use of the Site Material on any other Website or in a networked environment is prohibited. You may not use the Website for the purpose of competing with Hope Gas Inc.

Restrictions on Use of the Website

In exchange for the license to use the Website, You agree You will not:

  • use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or otherwise reproduce, store or distribute content available on this Website;
  • take any action to interfere with, or disrupt, this Website, circumvent security measures or attempt to exceed the limited authorization and access granted to You under these Terms;
  • probe, scan or test the vulnerability of our Website or any system or network;
  • forge headers or otherwise manipulate identifiers to disguise the origin of any information transmitted to or through the Website;
  • reverse engineer, decompile or modify the Website, in whole or in part;
  • use the Website in any way that could interfere with, disrupt or negatively affect the Website or its servers or networks; or
  • encourage or promote any activity that violates these Terms.

Trademarks

The names, marks and logos appearing included in the Site Material are, unless otherwise noted, trademarks owned by or licensed to Hope Gas Inc. or an affiliated company. The use of these marks, except as provided in these Terms and Conditions, is prohibited. From time to time, Hope Gas Inc. makes fair use in this Website of trademarks owned and used by third parties. Any such marks are clearly noted, and Hope Gas Inc. makes no claim to ownership of those marks.

Limitation of Liability

Although Hope Gas Inc. strives for accuracy in all elements of the Site Material, it may contain inaccuracies or typographical errors. Additionally, while users of this Website are bound by these Terms not to submit false material, Hope Gas Inc. cannot be responsible for the violation of these Terms by users, or for the reliance by users upon false or misleading material submitted by other users. Hope Gas Inc. makes no representations about the accuracy, reliability, completeness, or timeliness of the material on the Website or about the results to be obtained from using the Website. You use the Website and its material at Your own risk.

Because we do not control the security of the Internet or other networks You use to access the Website or communicate with us, including social media platforms, we can’t be, and are not, responsible for the security of information You choose to communicate with Hope Gas or with other users while it is being transmitted. Hope Gas Inc. is not responsible for any data lost during transmission.

HOPE GAS INC. DOES NOT WARRANT THE WEBSITE WILL OPERATE ERROR-FREE OR THE WEBSITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MATERIAL. IF YOUR USE OF THE WEBSITE OR THE SITE MATERIAL RESULTS IN ANY COSTS OR EXPENSES, INCLUDING, WITHOUT LIMITATION, THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, HOPE GAS SHALL NOT BE RESPONSIBLE FOR THOSE COSTS OR EXPENSES.

THIS WEBSITE AND ITS MATERIAL ARE PROVIDED ON AN “AS IS,” “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND. HOPE GAS INC., TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIMS ALL WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND THE WARRANTY OF FITNESS FOR PARTICULAR PURPOSE. ALTHOUGH DOMINION ENERGY STRIVES TO PROVIDE THOROUGH AND ACCURATE MATERIALS ON ITS SITE, WE MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE MATERIAL, SERVICES, SOFTWARE, TEXT, GRAPHICS, AND LINKS.

Disclaimer of Damages

IN NO EVENT SHALL HOPE GAS INC., ITS AFFILIATES, OR ANY OF ITS OR THEIR RESPECTIVE EMPLOYEES, OFFICERS, AGENTS OR REPRESENTATIVES BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE USE OR INABILITY TO USE THE WEBSITE, MATERIAL ON THIS WEBSITE OR SITES LINKED TO THIS WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HOPE GAS IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion of certain damages, so the above may not apply to You. If this section is held to be unenforceable, then liability will be limited to the fullest extent permitted by applicable law.

User Submissions

Hope Gas Inc. welcomes Your comments on our Website, products, and services. By sending us creative suggestions, ideas, notes, drawings, concepts, feedback, inventions or other information, or by posting any comments, submissions, photos, or videos on the Website (collectively, the "Information"), You grant to Hope Gas a perpetual, irrevocable, worldwide, non-exclusive, fully-paid-up, royalty-free, sublicensable license to reproduce, display, perform, distribute, store, modify, make derivative works from, and otherwise use the Information in any manner and for any purpose, without compensation to the provider of the Information, unless You and Hope Gas expressly agree otherwise in writing. You hereby acknowledge and agree the Information is not confidential, and Your provision of such Information is gratuitous and unsolicited, and does not place Hope Gas under any fiduciary or other obligation.

As a user of this Website, You are responsible for Your own communications and are responsible for the consequences of their posting. Therefore, You may not: transmit to us material that is copyrighted, unless You are the copyright owner or have the permission to post it and to grant the rights described in the preceding paragraph; send material that reveals trade secrets, unless You own them or have the permission of the owner to post them and grant the rights described in the preceding paragraph; send material that infringes on any other intellectual property rights of others or on the privacy or publicity rights of others; send material that is obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to another user or any other person or entity; send sexually-explicit images; send advertisements or solicitations of business; send chain letters or pyramid schemes; or impersonate another person.

In addition, You may not post or submit Information that solicits funds, or that advertises or solicits goods or services. You may not post Information known to be false. You may not post or transmit any Information, software or other material that contains a virus or other harmful component.

Hope Gas reserves the right to deny access to this Website for violating these Terms or any applicable law, regulation or rule and reserves the right to remove any Information or communications from this Website. The violation of any of these Terms shall result in the immediate revocation of Your license to use the Site Material and obligates You to immediately destroy any copies of the Site Material in Your possession.

Links

This Website contains links to Websites owned by third parties. These links are provided solely as a convenience to You and are not an endorsement by Hope Gas of the contents on those other sites. Hope Gas Inc. is not responsible for the content of any linked sites and makes no representations regarding the content or accuracy of materials on such sites. If You decide to visit any third-party sites using links from this Website, You do so at Your own risk.

Linking to Us

You may link to the Website, provided (i) Your link does not alter in any way the visual presentation or appearance of the Website, or create a frame around the Website; (ii) Your link, and the surrounding content or material, do not imply or suggest we approve or endorse You, Your Website or application, or Your goods and services, except as we may separately have agreed with You in writing; and (iii) Your Website does not contain any material or content that is libelous, obscene, criminal, pornographic, or which infringes or otherwise violates, or advocates the infringement or other violation of, any third party rights. We may, at any time, in our sole discretion, terminate Your right to link to any pages of our Website. In such event, upon our request, You agree to immediately remove all links to our Site.

Communications

Hope Gas Inc. communicates with its customers through the use of email and text messaging to provide information about the customer’s account or service (“Communications”). The contents of Communications including text, graphics, images and other information may be protected by copyright under both United States and foreign laws. The names, marks and logos appearing or included in Communications are, unless otherwise noted, trademarks owned by or licensed to Hope Gas Inc. or an affiliated company. Unless otherwise expressly authorized by Hope Gas Inc. in writing, the use of these trademarks is strictly prohibited.

Hope Gas Inc. believes the information contained in Communications to be accurate as of the date of the communication, however, information may be superseded or modified due to changes in laws, regulations, Hope Gas Inc. policies, or otherwise.