-
When starting or adding service, please have your complete address including city, state, and zip code, social security number (yours and spouse), and current occupant name or meter number if service is active. Additional proof of identification may be required.
-
Please allow as much notice as possible when scheduling a turn on. Our days can become full, and we cannot guarantee a certain day.
-
For any turn on, any meter located inside, any meter located within a fence area, or blocked by buildings, trees, shrubs, etc., someone 18 years or older will need to be at the property and allow access. If an adult is not present, we will not be able to complete the service order and will need rescheduled. If there are any animals that have access to the area a service person may need to process the turn on order, please restrict the animals’ access.
-
If service is already turned on and a transfer is needed, we can process this order without an adult present as long there is clear access to the meter as stated above.
-
When completing a turn on, we will need to test appliances. Please ensure that any other utilities needed to run appliances are turned on to proceed with a turn on order for gas.
-
Anytime we start or transfer service, there is a $30 connection fee, and this will appear on your first bill. A security deposit may or may not be required.
-
For any Large Commercial and Industrial support and new service information, please contact 1-304-884-1400.
