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Manage Accounts Unavailable: To better serve you, we are making system improvements on 10/27/2022 from 8:00 PM EST - 12:00 AM EST. We apologize for the inconvenience.

How to Start-Stop-Transfer Service

Start Service

If you are starting service at a residence that already has gas service, you can schedule your service appointment through Manage Your Account (MYA) or call us at 800-688-4673

  • When starting or adding service, please have your complete address including city, state, and zip code, social security number (yours and spouse), and current occupant name or meter number if service is active. Additional proof of identification may be required.
  • Please allow as much notice as possible when scheduling a turn on. Our days can become full, and we cannot guarantee a certain day. These orders are worked Monday – Friday, excluding holidays, from 8:00 AM to 4:00 PM and can be scheduled all day or within a four-hour timeframe, either morning (7:00 AM – Noon) or afternoon (Noon – 4 PM).
  • For any turn on, any meter located inside, any meter located within a fence area, or blocked by buildings, trees, shrubs, etc., someone 18 years or older will need to be at the property and allow access. If an adult is not present, we will not be able to complete the service order and will need rescheduled. If there are any animals that have access to the area a service person may need to process the turn on order, please restrict the animals’ access.
  • If service is already turned on and a transfer is needed, we can process this order without an adult present as long there is clear access to the meter as stated above.
  • When completing a turn on, we will need to test appliances. Please ensure that any other utilities needed to run appliances are turned on to proceed with a turn on order for gas.
  • Anytime we start or transfer service, there is a $30 connection fee, and this will appear on your first bill. A security deposit may or may not be required.
  • HIPS Large Volume/Industrial Accounts Management Team
  • For any Large Commercial and Industrial support and new service information, please contact 1-304-884-1400
Stop Service

Gas service can be stopped online through Manage Your Account (MYA) or call us at 800-688-4673

  • Please allow as much notice as possible when scheduling a turn off. Our days can become full, and we cannot guarantee a certain day. These orders are worked Monday – Friday, excluding holidays, from 8:00 AM to 4:00 PM and can be scheduled all day or within a four-hour timeframe, either morning (7:00 AM – Noon) or afternoon (Noon – 4:00 PM).
  • If the meter is located outside, and not located within a fence area, or blocked by buildings, trees, shrubs, etc., we can process a turn off service order without an adult present.
  • During fall and winter, we recommend you winterize your home or property before turning off services to prevent any damage.
  • If you paid a security deposit and it has not already been refunded to your account, we will credit the refund towards your final bill. If there is a credit remaining, this will be refunded via check. If there is still an amount owed after the security deposit credit, then you will be responsible for the difference.
Transfer Service

Transferring gas service can be scheduled through Manage Your Account (MYA) or by calling us at 800-688-4673.

  • Please allow as much notice as possible when scheduling a turn off. Our days can become full, and we cannot guarantee a certain day. These orders are worked Monday – Friday, excluding holidays, from 8:00 AM to 4:00 PM and can be scheduled all day or within a four-hour timeframe, either morning (7:00 AM – Noon) or afternoon (Noon – 4:00 PM).
  • Anytime we start or transfer service, there is a $30 connection fee, and this will appear on your first bill. A security deposit may or may not be required.
  • When transferring service, this starts a new account. The security deposit for your previous account(s) will not transfer to your new account. A new security deposit may or may not be required.
  • If you are currently enrolled in our AutoPay program at one address, this will not transfer to the new address/account. This will need reestablished if you would like to continue with AutoPay at the new address.
  • Gas service may be active at multiple addresses at the same time.
  • If you are stopping service at your previous address, please provide an updated mailing address for the final bill and be sure to schedule your turn off at your previous address.
New Service

If there is no gas service and you are looking to install a new gas service or switch to include gas service in your home or business, please call us at 1-877-587-8570, select option "Service Order".