Hope Gas acquired Peoples Gas WV in October 2023. Starting on September 3, 2024, all former Peoples Gas WV customers will be fully transitioned to the Hope Gas systems for customer service, billing and online account management.

Your emergency numbers and customer service numbers will change on September 3, 2024. In case of an emergency, contact the Hope Gas 24/7 emergency hotline at 1-800-934-3187.

Call our West Virginia customer service team with your service or billing inquiries at 1-800-688-HOPE (4673). The Hope Gas Customer Contact Center is open Monday to Friday: 8 am - 5 pm EST.

Also, your account will switch from Peoples Gas to Hope Gas. To manage your account online, you will need to sign up for the Hope Gas MyAccount portal. You will have an account with Hope Gas, but your online customer portal account will not be automatically transferred from Peoples Gas.

Your new Hope Gas account number will be available on your first bill from Hope Gas. The new account number is needed to sign up for My Account.

Once you have received your first bill from Hope Gas, you can access the Hope Gas MyAccount Portal here.

Use MyAccount to:

• Make a payment online
• Set up Auto Pay
• View your bills
• Enroll in the Budget Billing plan

Thank you for being a Hope Gas customer! Our West Virginia team looks forward to providing you with the highest level of customer service.