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Welcome former Peoples Gas WV customers! As of October 2, 2023, Hope Gas has acquired Peoples Gas West Virginia (WV). Hope Gas and Peoples are working together to ensure a seamless transition of service for the customers who are part of this acquisition. Learn more.
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IMPORTANT INFORMATION FOR FORMER PEOPLES GAS WV CUSTOMERS: Starting on September 3, 2024, you will be fully transitioned to the Hope Gas systems for customer service, billing and online account management. Your emergency numbers and customer service numbers will change on September 3rd. Learn more.
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Welcome former Standard Gas, Bazzle Gas, McIntosh Gas & Oil and Ross & Wharton Gas customers! Effective June 1, 2024, Hope Gas is your new natural gas company. We look forward to serving you! Learn more.
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Company Overview

Hope Gas is a Local Distribution Company (LDC) that proudly provides gas service to approximately 125,000 residential, industrial, and commercial customers in thirty-five West Virginia counties. We monitor and maintain more than 6900 miles of pipelines that safely deliver WV natural gas to many homes and commercial or industrial sites. We currently employ over 400 employees working right here in our beautiful Mountain State with the sole purpose of staying true to our company’s mission and vision in West Virginia.

History of Hope Gas

Hope’s natural gas companies in West Virginia have a long history, dating back to 1898 and the beginnings of the natural gas industry. The history of our company is one closely intertwined with the history of this region, and we believe history is worth knowing—and so is Hope Gas.
For more than a century we have provided the many benefits of natural gas to the people and for the progress of this region. Even though a great deal has changed since 1898, much has stayed the same. We’re proud of our commitment to our customers, our communities, and our planet. We are people that work in local distribution and related service groups. Our bargaining unit employees are members of United Gas Workers Union Local 69, UWUA AFL–CIO. We are people with a purpose -- to serve our customers safely and reliably; strengthen our communities; minimize environmental impacts; and invest in West Virginia’s future.
While it is important to take stock of where we’ve been and what we’ve accomplished, which is significant, we are also looking ahead at what we can accomplish together. Our company is committed to reliable, affordable, and safe energy. Hope Gas is built on a proud legacy of public service, innovation, and community involvement.

Mission & Vision

Mission
Hope Gas employees are dedicated to solving every customer's energy need in the most practical and affordable manner. We embrace each of our customer’s goals and make them ours. That’s how we add value to the customers we serve. Whether it’s a family facing financial struggles, a growing business, or just helping customers understand the growing complexities of the energy world and new technologies, we are committed to providing the right answers for our customers. We also see ourselves as an engine for economic growth partnering with others in the communities in which we serve to grow existing businesses and attract new economic opportunities in the regions we serve.
Vision
To be the most valuable provider of important services to every customer we serve by making our customers’ goals our goals. We want to be held as critically important in the communities where we serve customers by helping those in need, partnering with leaders for economic growth and by caring about the people we call customers.

Management & Governance

Executive Leadership
MOBrien
Morgan O’Brien
President and CEO
Morgan K. O’Brien is Hope Gas’s and Hope Utilities’ Chief Executive Officer. He is a native Pittsburgher who was raised by a blue-collar Irish-Catholic family to value all people and all forms of work. His work ethic and value of other people helped him rise to become CEO at Duquesne Light Company the electric provider for Western Pennsylvania. He later moved over to become the CEO at Peoples Gas serving Western Pennsylvania, West Virginia and Kentucky.
In those roles, he was the face and voice of the hardworking employees who dedicated each day to helping the families and businesses they serve. He successfully helped grow both companies in terms of employment, customer base and in total investor value. He has positioned both Peoples and Duquesne Light as the true community partners and champions they are today. They both continue to invest and partner with many organizations that drive economic development and improve the quality of life in the regions they serve.
O’Brien earned his college degrees from Robert Morris University. O’Brien is active in civic organizations, including serving as the Chair of the Board of Trustees of his alma mater. He also serves on many boards, some which include Matthews International, Watt Fuel Cell Company, Dollar Energy, Co-chair of Pittsburgh Works Together and African American Chamber.
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Jonell Carver
Chief Operating Officer
Jonell Carver has over 22 years’ experience in the oil and gas industry in West Virginia. She is the Chief Operating Officer for Hope Gas and Hope Utilities. In her prior role as Director Gas Operations, she managed all aspects of the gathering and distribution work at Dominion Energy West Virginia.
Jonell is a native of southern West Virginia and graduated from Oak Hill High School in Fayette County. She attended West Virginia University and graduated in 2000 with a Bachelor of Science Degree in Civil Engineering where she immediately started her career in the Oil and Gas field as a design engineer for Dominion Energy. Over the next 22 years, she held a variety of roles in engineering and operations for Dominion and served the last three years as the Director of Operations for Dominion Energy WV, now Hope Gas.
Outside of Hope Gas, her world revolves around raising three boys: AJ, Ben, and Bowen. They reside on Turtle Ridge Farm in Doddridge County, WV, where she raises alpacas, chickens, and Anatolian Shepherds. Her love of the outdoors and the state of West Virginia help her strive to continue to grow and enhance the operations at Hope Gas.
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Craig Colombo
Vice President of Gas Supply
Craig has over 38 years in the Oil and Gas Industry and has worked with Hope Gas for 34 of those years, where he has established and developing countless relationships with producers and individuals in the Oil and Gas Industry and the business community. During his years with the Hope Gas, Craig has been responsible for the procurement and contracting of natural gas supplies and the contracting of pipeline and storage capacity with multiple upstream interstate pipelines.
Owing to a knowledge of the industry, gained over his career, Craig has been called on to participate in State Regulatory proceedings as an expert witness and to testify before the WV House Energy Committee in support of Producers of West Virginia. He has also served on the Board of Directors of the North American Energy Standards Board (NAESB) for over 14 years. NAESB serves as an industry forum for the development and promotion of standards which lead to a seamless marketplace for wholesale and retail natural gas, the business community, participants, and regulatory entities. Craig also serves on the Board of Directors of the Gas and Oil Association of WV, Inc. (GO-WV).
While he and his wife Jo and family have lived in the Richmond area for over 20 years, Craig is a native West Virginian and spent a large portion of his time over the last 34 years in West Virginia working for Hope. Craig is the proud father of two sons, two daughters, and seven grandchildren.
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Ruth DeLost-Wylie
Chief Administrative Officer
Ruth DeLost-Wylie is Senior Vice President and Chief Administrative Officer of Hope Gas and Hope Utilities. In addition to Information Technology, Ruth is also responsible for Customer Care and Billing, Credit and Collection, Call Center, Facilities, Fleet and Supply Chain.
Ruth has over 30 years’ experience in Information Technology with more than 25 years’ experience in the utility industry. Prior to joining Hope Gas in 2023, Ruth led Information Technology and major conversions for electric, gas and water utilities. Ruth also managed Customer Service, Billing, Credit and Collection, Construction, Corporate Services, Human Resources and Legal. Ruth has led IT through back-to-back acquisitions and multiple system conversions and implementations. Ruth and her team look forward to another major conversion coming up in 2023, with more acquisitions and conversions forthcoming.

Ruth received Pittsburgh’s 2023 CIO Lifetime Achievement Award, Pittsburgh’s 2012 Enterprise Sector CIO of the Year Award and is the 2015 recipient of Pittsburgh’s Business Women’s First Award.  She is an active member of the United Way’s Women’s Leadership Council, is on the Pittsburgh Technology Council and is Vice Chair on Leadership Pittsburgh’s Board.   

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Jo Carol Farmer
Senior Vice President, Regulatory Affairs and Government Relations
Jo Carol Farmer is Senior Vice President, Regulatory Affairs and Government Relations for Hope Gas and Hope Utilities. Jo Carol has over 20 years’ experience in natural gas utility rate regulation. In her prior role as Director of Regulatory and Pricing at Hope Gas, Inc., dba Dominion Energy West Virginia, she oversaw all rate functions, including general rate case proceedings, infrastructure rider proceedings, and gas cost recovery proceedings.
Jo Carol graduated from West Virginia University with a Bachelor of Science Degree in Computer Science and began her professional employment with the Department of Defense. She joined Consolidated Natural Gas Transmission Corporation (now Eastern Gas Transmission and Storage) in the Computer Services group before moving to their Rate and Regulatory group. When her son was born, Jo Carol exited the workforce and took on the role of stay-at-home mom for several years. She returned to rate regulation work as a Regulatory Analyst in the Regulatory and Pricing group at Hope Gas, Inc., dba Dominion Energy West Virginia, and was appointed as Director of that group in January 2020.
Jo Carol is a 2019 graduate of the Program on Negotiation at Harvard Law School, a 2015 graduate of the Developing Dominion Leaders Program, and a 2014 graduate of the West Virginia Chamber of Commerce’s Leadership West Virginia program.
A West Virginia native, Jo Carol resides in Bridgeport with her husband and their beagle.
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John Greco
Vice President, Human Resources
John Greco is the Vice President of Human Resources for Hope Gas and Hope Utilities. In his role, John will continuously develop a high performing team, dedicated to delivering unparalleled service within the organization. His servant leadership approach fosters an environment where every individual thrives and contributes to the organization's strategic objectives and service delivery goals.
Prior to joining Hope, John spent over fifteen years serving a variety of roles within the pharmaceuticals and banking industries. Most recently, John served as Director of HR & Strategic initiatives at MVB Financial Corp., responsible for culture initiatives, employee relations, learning and development, facilities and security. He also served in a variety of specialty roles within various departments at Mylan Pharmaceuticals Inc. His roles have involved managing complex projects, strategic planning, team management, and budget oversight.
John holds multiple degrees, including a Bachelor of Science in Business Management from Fairmont State University and is a certified Project Management Professional (PMP).
In addition to his professional achievements, John is actively engaged in community service. Notably, in 2023, he served as a Real Men Wear Pink Ambassador for the American Cancer Society and was the top campaign contributor in West Virginia.
A West Virginia native, John resides in Fairmont with his wife Briana, son Luca and their two pups, Lucy and Ethel.
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Greg Hoyer
Vice President, Government Affairs
Greg Hoyer is the Vice President of Government Affairs for Hope Gas and Hope Utilities. Greg is a respected external affairs professional with twenty years of energy industry experience across multiple states and at the federal level. He most recently served as Vice President of Government Affairs for Diversified Energy.
Prior to joining Diversified, Greg served as Senior Government Affairs Manager for EQT Corporation, helped develop and manage the government affairs practice for Charleston, WV-based LGCR Government Solutions, and held various positions in government and politics.
Greg is an avid cyclist and skier. He lives in Charleston, WV with his wife and daughter and is active in the local community.
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Nagy Nagiub
Vice President of Corporate Services
Nagy Nagiub is our Vice President of Corporate Services. Nagy will have a key responsibility with the new Hope Gas stand-alone customer operations center in West Virginia and brings a wealth of direct experience and expertise to ensure success.
Prior to joining Hope Utilities, Nagy was the Senior Director of Corporate Services for Peoples Gas (Pittsburgh). In that role, he helped lead the transition of Peoples Gas from being an operating utility supported by Dominion Energy to an independent utility, achieving improvements in technology and customer service through the transition. Prior to Peoples, Nagy was Lead of Voice Systems for Duquesne Light Company.
Nagy is originally from Egypt and moved to the United States in 1999 when he married his wife Lynda, a Pittsburgh native. They are currently preparing to send their daughter Maya off to college this fall. In his free time, he enjoys working out, spending time with his three dogs, and teaching Syrian refugees English.
Jeff Nehr
Jeff Nehr
Senior Vice President of Gas Supply and Development
Jeff has responsibility for directing gas supply activities, developing programs with West Virginia producers, and leads the company’s microgrid projects.
Prior to joining Hope Utilities, Jeff has more than 30 years of combined work experience with the Peoples Natural Gas and Equitable where his most recent role was VP of Business Development at Peoples Natural Gas Company implementing corporate market strategy to help drive revenue growth. He developed the Peoples Expansion Program, which focused on offering service to more than 300,000 customers and worked with commercial customers to install on-site generation to more cost-effectively and reliably meet their electric needs. Jeff also led the Peoples Joint Development Program with WATT Fuel Cells creating efficient, environmentally responsible power systems for residential homes. Jeff led efforts on Carbon Offsets, Renewable Natural Gas and Hydrogen initiatives at Peoples as well. Prior to that he was VP of Commercial Operations, and previously worked at EQT Midstream and Equitable Gas.
Jeff is a native of Pennsylvania and lives in the Pittsburgh area. Jeff is a graduate of The Pennsylvania State University with a Bachelor of Science degree in Petroleum and Natural Gas Engineering. He is a member of the Marcellus Shale Coalition, Renewable Natural Gas Coalition and American Gas Association.
Jeff has volunteered his time to Miracle League Baseball, an organized baseball league for special needs children and adults, as a coach. Jeff is also a graduate of Leadership Pittsburgh XXXIV.
lrhode
Lynne Rhode
Senior Vice President & General Counsel
Lynne Rhode is our General Counsel. Prior to joining Hope Utilities, Lynne served as Assistant Deputy General Counsel at Norfolk Southern, specializing in Markets & Regulations and Environmental. She previously led the Environmental and Natural Resources Department of the Virginia Attorney General's Office. Her prior utility experience includes serving as Chief Legal Officer for a large utility (JEA), outside counsel through her work at Troutman Pepper in Virginia, and as an employee of Dominion early in her career.
Lynne is a Virginia native now living in Florida. She and her husband Bryan enjoy travelling and spending time with their two boys. Lynne is an avid soccer player and is passionate about animal rescue, often fostering dogs and cats for local rescue organizations.
Karen Worcester
Karen Worcester
Controller
Prior to joining Hope Utilities, Karen had almost 30 years of combined work experience with the Consolidated Natural Gas, Dominion, and Peoples Natural Gas all within the Accounting and Finance groups. At Dominion, she supported the Delivery segment which included gas and electric local distribution companies and was responsible for reporting. At Peoples Natural Gas, Karen served as the Controller and then Director – Finance & Accounting. Karen was instrumental in building up the Accounting department for Peoples after Peoples was sold by Dominion and was a key player in multiple SAP conversions for additional acquisitions by Peoples. She was also responsible for managing the $500 million capital budget for Peoples. She has a B.S. in Accounting from Messiah College in Grantham, PA.
Karen has lived all over the country but considers Pittsburgh to be home, along with her husband Howard. They have 2 grown sons and a new daughter in law.
Karen serves on the board for Literacy Pittsburgh. She and her husband also enjoy spending their free time in Hidden Valley, PA on the slopes.
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Hope Gas Timeline

1898

Hope Natural Gas Company incorporated;

the founders were hopeful that natural gas would prove to be the wave of the future – they named their company accordingly. Sept. 17, 1898, for a fee of $61, West Virginia’s secretary of state granted Standard Oil of New Jersey a certificate of incorporation for the Hope Natural Gas Company.

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1899

Hope purchased 11 wells, leaseholds and associated field lines in Wetzel County

Hope purchased 11 wells, leaseholds and associated field lines in Wetzel County from South Penn Oil Co. to begin the strong foothold in WV.

1902

Hope opened its first field office

Hope opened its first field office in New Martinsville, WV in Wetzel County This year also marked the formation of Hope’s teaming department and use of horses which continued for the next 30 yrs.

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1903

Standard Oil acquired Peoples Natural Gas

Standard Oil acquired Peoples Natural Gas and connected its lines to Hope’s lines.

1904

Hope’s charter purposes were amended

Hope’s charter purposes were amended to implement the right of eminent domain and to sell and supply gas in West Virginia.
Able to provide retail delivery of gas to West Virginia’s towns and cities; construction complete on its first compressor station in Hastings – named for its first General Superintendent, Dennis Hastings.

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1906

Expansion began at Hastings Station

Expansion began at Hastings Station and so much construction ensued that the Comp ny found it necessary to build its own hotel and other facilities for workers.

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1907

Hope Natural Gas Co. relocated

Hope Natural Gas Co. relocated its field office to Clarksburg on the top floor of the Empire Bank Building.

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1910

WV led the nation in natural gas production

West Virginia led the nation in natural gas production and leaseholds in West Virginia totaled 1.4 million acres.

1910

Purchased Mountain State Gas Company

Purchased Mountain State Gas Company and Home Gas Company and some of Fayette County Gas Company.

1911

Standard Oil dissolved and became Standard Oil Company

Standard Oil dissolved and became Standard Oil Company (New Jersey); 4 of 5 companies that would eventually become Consolidated were in place at this time: The Peoples Natural Gas Company, The River Gas Company, Hope Natural Gas Company and The East Ohio Gas Company.

1913

Hope built the first Commercially

Hope built the first commercially available process to extract natural gasoline from natural gas – an oil absorption plant.

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1923

Hope acquired the Clarksburg Light & Heat Co.

Hope acquired the Clarksburg Light & Heat Co.

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1925

Team competition

Team competition was among the activities for employees attending the annual Company picnic.

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1926

The first Joint Agreement was adopted

The first Joint Agreement was adopted between employees and management of the Hope Natural Gas Co., Reserve Gas Co., Hope Construction & Refining Co., and The Connecting Gas Co. This agreement made provision for elected representatives of the employees to meet in Joint Conference with representatives of management to discuss and to settle matters of joint interest. such as hours, wages, working conditions and the adjustment of grievances. Hope formed its first formal Safety Dept.

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1929

Hope still held its annual Company picnic

Even though the country was in the midst of the Depression, Hope still held its annual Company picnic and the offices were moved to its own new office building, which had been constructed at 445 West Main Street in Clarksburg.

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1935

Hope’s Employee Credit Union

Hope’s Employee Credit Union formed in Clarksburg.

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1937

Inauguration of company’s first

Inauguration of company’s first underground gas storage field in Bridgeport, WV.

1939

Hope acquired Reserve Gas Company.

Hope acquired Reserve Gas Company.

1940

Hope’s general office facilities

Hope’s general office facilities were transferred to Clarksburg from Pittsburgh where they had been since 1904.

1943

Consolidated Natural Gas Co. formed

Consolidated Natural Gas Co. formed from Standard Oil divestiture of its gas utilites and one pipeline but they retained an operating division called Hope Natural Gas Co.

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1943

Hope Natural Gas Co. created

Hope Natural Gas Co. created as the Operational Division of Standard Oil.

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1944

Hope’s Bridgeport Station was leveled

Hope’s Bridgeport Station was leveled by a tornado.

In the aftermath of the June 23, 1944, tornado that struck the Harrison County area, Hope’s Bridgeport Station was leveled.

Devastation from the tornado was rampant, but shifts worked around the clock to have Hope’s Bridgeport Station back in business in about two week’s time.

1947

The company magazine, The Beacon

The company magazine, The Beacon, was first published out of the Clarksburg office.

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1947

200 of Hope’s employees took a leave of absence

200 of Hope’s employees took a leave of absence from their jobs in the Clarksburg General Office to serve their country in WWII; a group formed known as Hope Service Organization who were a home front group of Hope employees who made a special effort to keep in touch with and be of service to former colleagues who were scattered throughout the country and in various parts of the world. A plaque bearing the names of those 200 is on display at the WV Oil & Gas Museum in Parkersburg, WV.

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1951

Office building and district warehouse constructed

Office building and district warehouse constructed on the outskirts of the city of Bridgeport for Bridgeport Station employees.

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1955

A harmless petroleum product

A harmless petroleum product (Calodorant “C” Special) had been added to return the “natural” odor to natural gas.

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1957

Hope Natural Gas Co. and the Employees’ Independent Union

For the first time in the history of the company, Hope Natural Gas Co. and the Employees’ Independent Union entered into a two-year labor contract. Previous contracts had only been one-year agreements.

1959

The “flame and well“ symbol

The “flame and well” symbol was first used by all Consolidated System companies; central element of the basic design is a flame rising from a symbolic underground well.

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1961

Newly designed Service Recognition awards

Newly designed Service Recognition awards featured the “flame and well” insignia and replaced the service award button that had been in use since 1928.

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1961

A three-year labor contract was signed

A three-year labor contract was signed between Hope Natural Gas Co. and the Employees’ Independent Union and included a new medical plan.

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1965

Hope Natural Gas Company plane crashes

Hope Natural Gas Company plane crashes and burns after take-off during snow storm from Benedum Airport and kills all four employees on board – the pilot, co-pilot, personnel and labor relations director and employee relations director.

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1965

Hope Natural Gas Company merged

Hope Natural Gas Company merged with New York State Natural Gas to form Consolidated Gas Supply Corporation and the name Hope Natural Gas Company was retained to identify the distribution division.

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1965

An agreement was signed

An agreement was signed between the Allegheny Mountain Gas Workers’ Union and the Consolidated Gas Supply Corporation.

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1966

General Office Building in Clarksburg

This March 1966 shot of the General Office Building in Clarksburg shows the plastic cocoon used to protect against snow and rain during construction. At right, the building is pictured before the addition.

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1967

Company warehouse property sold

Company warehouse property sold to Ingersoll-Rand for use as a manufacturing facility.

1974

Allegheny Mountain Gas Workers’ Union Local No. 999

Allegheny Mountain Gas Workers’ Union Local No. 999 affiliated with Service Employees International Union/SEIU—AFL-CIO and signed two-year contract with Consolidated Gas Supply Corporation.

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1979

Consolidated Gas Supply Corp.’s

Consolidated Gas Supply Corp.’s storage system had 27 fields and contained more than 800 billion cubic feet of gas and was the largest gas storage system in the world.

1980

CGSC reorganized

CGSC reorganized and as a result Consolidated Gas Transmission Corporation was created and remains under FERC regulation.

1983

Dominion Resources, Inc., or DRI,

Dominion Resources, Inc., or DRI, was formed as a holding company and began trading under that name on the New York Stock Exchange.

1984

Consolidated Gas Transmission Corporation

In 1984, the distribution operations became a separate company, Hope Gas, Inc., and the interstate gas transmission operations became Consolidated Gas Transmission Corporation.

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1984

Consolidated Gas Supply Corporation

Consolidated Gas Supply Corporation changes name to Hope Gas, Inc. and is under WV PSC.

1987

CNG Transmission Corp

Consolidated Gas Transmission Corporation changes name to CNG Transmission Corp and registers the CNG trademark.

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1998

Three-year Joint agreement signed

Three-year Joint agreement signed between CNG Trans. Corp. and United Gas Workers Union Local 69, Division II, SEIU, AFL-CIO (a consolidation of Allegheny Gas Workers Union Local 999 and Peoples Natural Gas Local 666).

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1998

largest utility fleet of natural gas-powered vehicles

Hope Gas owned and utilized the largest utility fleet of natural gas-powered vehicles in West Virginia.

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2000

Dominion Resources, Inc. merged

In January Dominion Resources, Inc. merged with Consolidated Natural Gas Co.; Dominion became a fully integrated energy company – providing both electric and gas. In September Dominion’s electric and natural gas companies began using new names for their delivery, transmission and customer service operations. The company logo was also changed to the “hand and rays” symbol which featured a burst of energy emanating from a human hand—squarely in the middle of the corporate NYSE stock symbol, “D.” The human hand summed up and illustrated the message that Dominion’s emphasis is on people and the enabling effect of energy, rather than the energy itself.

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2003

United Gas Workers Union Local 69

United Gas Workers Union Local 69 changed affiliation from Service Employees International Union (SEIU AFL-CIO) to Utility Workers Union of America (UWUA AFL-CIO).

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2015

Dominion Transmission Inc. relocates

Dominion Transmission Inc. relocates its headquarters from 445 W. Main St. Clarksburg to 926 White Oaks Blvd. Bridgeport into a newly constructed LEED Leadership in Energy & Environmental Design (LEED) Gold Certified building.

2017

Dominion Energy, Inc.

Dominion Resources, Inc. changed its name to Dominion Energy, Inc., in recognition of its focus on the evolving energy marketplace and to unify its brand. The company also unveiled a new logo, last modified in 2000, befitting its new name. Designed by the global branding firm of Chermayeff & Geismar & Haviv, it retained the “D” shape while modernizing the look with stripes suggesting energy through the blue silhouette. Dominion Hope began serving its customers under its new name, Dominion Energy West Virginia and Dominion Transmission, Inc. began doing business as Dominion Energy Transmission, Inc.

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2020

75th year of philanthropic endeavors

The new decade marks the 75th year of philanthropic endeavors for The Dominion Energy Charitable Foundation. The COVID-19 pandemic resulted in cancellation of the silver anniversary of the Dominion Energy Charity Golf Invitational. The sale of Dominion Energy transmission and storage assets was finalized to Berkshire Hathaway in the fourth quarter.

2020

Hope acquired the Gathering assets

Hope acquired the Gathering assets from Dominion Energy Transmission for PODs 2, 3, 4, 5, 7, 9 & 11.

2022

Hope Gas Inc.

Hope Gas Inc., dba Dominion Energy West Virginia, was purchased by Hope Utilities (formerly Hearthstone) and renamed Hope Gas; headquartered in Morgantown, WV with Operational Hub in Jane Lew, WV.

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 UGWU Local 69

Local69

Many of our Hope Gas employees are represented by the Utility Workers Union of America, U.G.W.U. Local 69 union. Please visit their website at https://www.ugwulocal69.com/ to learn more about Local 69.

Contact Information

For 24/7 Emergency Service Call
1-800-934-3187
To report a gas outage please call:
1-800-934-3187
For billing or service-related questions please call:
The Hope Gas Customer Contact Center is now open in Morgantown! As of January 2, 2024, all Hope Gas customer service and billing operations are managed in West Virginia.

The Hope Gas Customer Contact Center is open Monday to Friday: 8am-5pm EST.

You may also reach us via email at customercare@hopegas.com. We will respond to your email within 24 hours; Monday to Friday, 8am - 5pm EST. 
Please note, this email is for billing and service inquiries. Do not use email to report a natural gas emergency.
1-800-688-4673

FORMER SOUTHERN PUBLIC CUSTOMERS:

Hope Gas is working to transition customer service and billing operations. It is important to note, you should continue to contact Southern Public to report any gas emergencies and for any customer service inquiries until the transition is complete.

The contact numbers for Southern Public are:
Logan: 304.752.2757
Madison: 304.369.1140
Man: 304.583.9871
Mason: 304.7735715
Milton: 304.743.3501
Montgomery: 304.442.2311
Main Office: 304.743.1700

Remember to call 8-1-1 before you dig!
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