Beginning on January 2, 2024, the new Hope Gas customer service and billing activities will be operated in West Virginia! As part of this update, Manage Your Account (MYA) changes to My Account on January 2nd.
Starting on January 2, 2024, the new Hope Gas My Account system is available for online payments.
- Login using your username and password from the Manage Your Account system. You will be prompted to change your password your first time logging in to the new My Account system.
- Frequently Asked Questions for the new My Account system.
Ways to Pay
Please note, as of January 2, 2024, your Hope Gas account number has changed. Your new account number will appear on your Hope Gas bills generated on or after January 2, 2024. Please update your account number when you pay using online systems.
Please note, as of January 2, 2024, your Hope Gas account number has changed. Your new account number will appear on your Hope Gas bills generated on or after January 2, 2024. Pleaes update your account number when you pay your bill using online systems.
In person payment centers will begin accepting Hope Gas payments on January 3, 2024. Kroger walk in locations will begin talking Hope Gas payments on January 5, 2024.
In person payments are accepted at our authorized payment centers with no fee. To pay at a payment center, you will need your bill or account number. Authorized payment centers accept:
Please verify with your authorized payment center that money orders and checks are accepted. The acceptance of money order and checks are up to center’s discretion.
The Hope Gas mailing address for payments has changed! Be sure to include your account number when sending a check. Check payments can be mailed to:
Assistance Programs & Billing Options
If you’re past due on your energy bill or facing disconnection of your gas service, visit www.wv211.org. Trained professionals are available 24/7 and can refer you to resources for basic human needs, childcare, elder care, housing assistance and more.
Understanding Your Bill
RS - Residential Service
SGS - Small General Service
RS AC - Residential Service with Air Conditioning
SGS AC - Small General Service with Air Conditioning
LGS - Large General Service
LCI-D - Large Commerical and Industrial - Distribution
LCI-DS - Large Commerical and Industrial - Direct Service
TR - Transport
TA - Tariff Sales
Gas Rates & Tariffs
Current natural gas rates and tariffs for residential and business customers:
Rules, Regulations and General Information
Former Peoples Gas WV customers: As of October 2, 2023, Hope Gas has acquired Peoples Gas West Virginia (WV). Hope Gas and Peoples are working together to ensure a seamless transition of service for the customers who are part of this acquisition. There will be a transition period of up to 12 months from the closing date. Rate and tariff information is available here.
During this transition period, former Peoples Gas WV customers should continue to contact the Peoples emergency hotline at 1-800-400-4271 to report any gas emergencies. Also, during the transition period, these customers will continue to contact Peoples’ customer service team at 1-800-764-0111.