Manage Your Account (MYA)
During the transition period, Dominion is providing transition services to customers while Hope Gas stands up its entire operation in West Virginia. To access your account online, please visit Manage Your Account on the Dominion Energy website for seamless account access during this transition.
Ways to Pay
To Schedule a Payment:
If you have 2 or more returned payments in a 12-month period, online payments will NOT be available.
Bank account information can be changed up to the date before the next scheduled AutoPay. AutoPay is not transferable. If you close your account and start a new , AutoPay will NOT transfer and will need reestablished at the new account.
Up to five (5) payments can be made in three (3) days or up to ten (10) payments in 30 days.
In person payments are accepted at our authorized payment centers with no fee. To pay at a payment center, you will need your bill or account number. Authorized payment centers accept:
Please verify with your authorized payment center that money orders and checks are accepted. The acceptance of money order and checks are up to center’s discretion. If a payment is made Monday-Friday BEFORE 5:00 PM EST, your payment will post the same day. If a payment is made Monday-Friday AFTER 5:00 PM EST or on weekends or holidays, your payment will post the next business day.
Be sure to include your account number when sending a check. Check payments can be mailed to:
Courier/Overnight (FedEx, UPS, etc.)
These addresses will continue until further notice by Hope Gas.
Automatic Clearing House (ACH)
Automatic Clearing House (ACH) are electronic transfer from one bank account to another specifically utilized for businesses. There is no charge for this service. In order to proceed with ACH payments, you must ensure your bank/financial institution can comply with Hope Gas’s bank’s requirements. The bank/financial institution must follow Corporate Trade Exchange (CTX) or Cash Concentration and Disbursement Plus (CCD +) file format along with the customer account number and amount. If this is not followed, Hope Gas’s bank will reject the payment. Once all information is verified and you are ready to proceed, please email us at AHC@domenergy.com.
Be advised that multiple departments within our organization use Wells Fargo account. Each state/business has a different and unique identifier bill name.
Assistance Programs & Billing Options
If you’re past due on your energy bill or facing disconnection of your gas service, visit www.wv211.org. Trained professionals are available 24/7 and can refer you to resources for basic human needs, childcare, elder care, housing assistance and more.
Understanding Your Bill
RS - Residential Service
SGS - Small General Service
RS AC - Residential Service with Air Conditioning
SGS AC - Small General Service with Air Conditioning
LGS - Large General Service
LCI-D - Large Commerical and Industrial - Distribution
LCI-DS - Large Commerical and Industrial - Direct Service
TR - Transport
TA - Tariff Sales
Gas Rates & Tariffs
Current natural gas rates and tariffs for residential and business customers
Rules, Regulations and General Information
Former Peoples Gas WV customers: As of October 2, 2023, Hope Gas has acquired Peoples Gas West Virginia (WV). Hope Gas and Peoples are working together to ensure a seamless transition of service for the customers who are part of this acquisition. There will be a transition period of up to 12 months from the closing date. Rate and tariff information is available here.
During this transition period, former Peoples Gas WV customers should continue to contact the Peoples emergency hotline at 1-800-400-4271 to report any gas emergencies. Also, during the transition period, these customers will continue to contact Peoples’ customer service team at 1-800-764-0111.