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Welcome former Peoples Gas WV customers! As of October 2, 2023, Hope Gas has acquired Peoples Gas West Virginia (WV). Hope Gas and Peoples are working together to ensure a seamless transition of service for the customers who are part of this acquisition. Learn more.
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Welcome former Peoples Gas WV customers! As of October 2, 2023, Hope Gas has acquired Peoples Gas West Virginia (WV). Hope Gas and Peoples are working together to ensure a seamless transition of service for the customers who are part of this acquisition. Learn more.
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As of January 2, 2024, all Hope Gas customer service and billing operations are managed in West Virginia! Please note, a new account number will appear on your first bill generated on or after January 2, 2024. .
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Welcome former Southern Public customers! As of December 1,  2023, Hope Gas has acquired Southern Public Service Company. We look forward to providing you with safe and reliable natural gas service. Learn more.

Welcome to Hope Gas! Your safety is our top priority!

On December 1, 2023, Hope Gas acquired Southern Public Service Company. We are excited to now serve as your natural gas distribution company. Hope Gas proudly provides safe and reliable natural gas service to approximately 131,000 homes and businesses throughout the Mountain State. We have been serving West Virginia customers for 125 years. Our expert team of over 450 employees operates and maintains more than 7000 miles of natural gas pipelines.  

As your new natural gas distribution company, here's what you can expect from Hope Gas.

  • Safety Checks. The Hope Gas team will be conducting safety checks of the pipelines and natural gas equipment, such as meters, service lines and appliances, in your area.

    Should Hope Gas personnel identify safety issues with the natural gas system, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a chance that there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas is required to turn off gas service until repairs are made. The cost of repairs will be the customer’s responsibility.
  • Pipeline Maintenance. The top priority of Hope Gas is to provide safe and reliable service to our customers. Our operations team monitors and maintains our distribution pipelines and are available 24 hours a day, 7 days a week to respond to natural gas emergencies. Southern Public employees have joined the Hope Gas team and will continue to work on your pipelines.  
  • Monthly billing. You will receive a monthly bill from Hope Gas with a combination of Southern Public rates previously approved by the Public Service Commission of West Virginia (“PSC”), as well the PSC approved Hope Gas Legacy Surcharge rate. This bill will be for the gas service you used the month before. Your monthly bill will be comprised of a Commodity Charge, the Hope Gas Legacy Surcharge and a Customer Meter Charge. The new Hope Gas Legacy Surcharge is described below.
  • Commodity Charge. The Southern Public PSC approved Commodity Charge is based on the amount of gas you use each month. It includes a pass-through of the cost for natural gas as well as the cost of delivering natural gas to your home or business through the Hope Gas distribution system.
  • Legacy Surcharge. This charge replaces Southern Public’s previous IREP 390 Surcharge. These dollars go directly to system improvements to ensure safe and reliable service.
  • Customer Meter Charge. You will continue to pay the Southern Public PSC approved customer charge. The monthly customer charge covers certain fixed costs that are incurred each month regardless of the amount of gas used by customers. This charge includes such things as meter reading, billing, customer accounting, operating and maintenance expenses.
    • All rates are approved by the Public Service Commission of West Virginia (PSC). You can learn more about the PSC at psc.state.wv.us..
    • Payment Options. At this time, you do not need to make any changes to how you pay your bill. Please continue to follow the payment instructions on your bill.

      We can also accept payments via credit card. Call the number at the top of your bill and a representative will be happy to assist you.
    • Customer Service. Starting in late 2024, Southern Public customers will be served by the new Hope Gas Customer Contact Center located in Morgantown, WV. We look forward to serving you and your community!

      It is important to note, you should continue to contact Southern Public to report any gas emergencies and for any customer service inquiries until the transition is complete.

      The contact numbers for Southern Public are:
      Logan: 304.752.2757
      Madison: 304.369.1140
      Man: 304.583.9871
      Mason: 304.773.5715
      Milton: 304.743.3501
      Montgomery: 304.442.2311
      Main Office: 304.743.1700

    We look forward to providing you with safe and reliable natural gas service.