Welcome to Hope Gas! Your safety is our top priority!
Hope Gas acquired Southern Public Service Company in December of 2023. Starting on October 28, 2024, all former Souther Public customers will be fully transitioned to the Hope Gas systems for customer service, billing and online account management.
Your emergency numbers and customer service number changed on October 28, 2024. In case of an emergency, contact the Hope Gas 24/7 emergency hotline at 1-800-934-3187. Call our West Virgini
Call our West Virginia customer service team with your service or billing inquiries at 1-800-688-HOPE (4673). The Hope Gas Customer Contact Center is open Monday to Friday: 8 am - 5 pm EST.
Also, your account will switch from Southern Public to Hope Gas. To manage your account online, you will need to sign up for the Hope Gas MyAccount portal. You will have an account with Hope Gas, but your online customer portal will not be automatically transferred from Southern Public.
Your new Hope Gas account number will be available on your first bill from Hope Gas. You can enroll in MyAccount by selecting the MyAccount tab under Pay Bill and use your new account number to create a new profile.
Use MyAccount to:
- Make a payment online
- Set up Auto Pay
- View your bills
- Enroll in the Budget Billing plan: Hope Gas's Budget Billing Program takes the previous 12-month history of usage and divides these evenly to create an estimated monthly amount, making it easier to manage your budget. Call Hope's Customer Service team to find out more about Budget Billing, and sign-up today!
Gas Rates & Tariffs for former Southern Public Service Company customers
Current natural gas rates and tariffs for former Southern Public Service Company customers