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Welcome former Peoples Gas WV customers! As of October 2, 2023, Hope Gas has acquired Peoples Gas West Virginia (WV). Hope Gas and Peoples are working together to ensure a seamless transition of service for the customers who are part of this acquisition. Learn more.
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Welcome former Peoples Gas WV customers! As of October 2, 2023, Hope Gas has acquired Peoples Gas West Virginia (WV). Hope Gas and Peoples are working together to ensure a seamless transition of service for the customers who are part of this acquisition. Learn more.
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Welcome former Standard Gas, Bazzle Gas, McIntosh Gas & Oil and Ross & Wharton Gas customers! Effective June 1, 2024, Hope Gas is your new natural gas company. We look forward to serving you! Learn more.
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Welcome former Southern Public customers! As of December 1,  2023, Hope Gas has acquired Southern Public Service Company. We look forward to providing you with safe and reliable natural gas service. Learn more.

Welcome to Hope Gas! Your safety is our top priority!

On June 1, 2024, Hope Gas acquired Standard Gas Company, Bazzle Gas, McIntosh Oil & Gas and Ross & Wharton Gas. We are excited to serve as your natural gas distribution company. Hope Gas proudly provides safe and reliable natural gas service to approximately 131,000 homes and businesses throughout the Mountain State. We have been serving West Virginia customers for 125 years. Our expert team of over 450 employees operates and maintains more than 7000 miles of natural gas pipelines.  

As your new natural gas distribution company, here's what you can expect from Hope Gas.

  • Pipeline Maintenance. The top priority of Hope Gas is to provide safe and reliable service to our customers. Our operations team monitors and maintains our distribution pipelines and is available 24 hours a day, 7 days a week to respond to natural gas emergencies.

    Starting on June 1, your natural gas emergency number has changed! Call Hope Gas at 1-800-934-3187 to report a natural gas emergency.
  • Customer Service. We look forward to serving you and your community! Our Morgantown, WV based customer service team is available to assist you Monday to Friday, from 8:00 am to 5:00 pm. You can reach us at 1-800-688-HOPE (4673) for customer service and billing inquiries. You may also reach us via email at customercare@hopegas.com. We will respond within 24 business hours. Please note, this email is for billing and service inquiries. Do not use email to report a natural gas emergency.
  • Monthly billing information for former Standard Gas customers. You will receive a monthly bill from Hope Gas with a combination of Standard Gas rates previously approved by the Public Service Commission of West Virginia (PSC), as well as the PSC approved Hope Gas Legacy Surcharge rate.
  • This bill will be for the gas service you used the month before. The bill will look different. It will arrive in a Hope Gas envelope

    Your monthly bill will be comprised of a Service Charge and a Gas Usage Charge.
  • Service Charge. You will continue to pay the Standard Gas PSC approved service charge. The monthly service charge covers certain fixed costs that are incurred each month regardless of the amount of gas sued by customers. This charge includes such things as meter reading, billing, customer account, operating and maintenance expenses.
  • Gas Usage Charge. The Gas Usage Charge is comprised of the same Standard Gas rates previously approved by the PSC and is based on the amount of gas you use each month. It includes a pass-through of the cost for natural gas, as well as the cost of delivering natural gas to your home or business through the Hope Gas distribution system. This piece of the Gas Usage Charge has not changed for former Standard Gas customers.

    Part of the Gas Usage Charge is a Legacy Surcharge. The Legacy Surcharge is a new charge for former Standard Gas customers. The Legacy Surcharge is based on Hope's current Pipeline Replacement and Expansion Program (PREP) rate. All Hope Gas customers are charged either a PREP rate or a Legacy Surcharge. Hope's PREP dollars are used to modernize pipeline infrastructure to ensure the continued deliver of safe service during the coldest temperatures to our customers throughout West Virginia.

    Legacy Surcharge dollars will be used to increase reliable gas service to thousands of homes and businesses through West Virginia. As approved by the PSC, these dollars go directly to improving a 900-mile gathering system recently acquired by Hope from Equitrans.

    The Legacy Surcharge will be replaced with Hope's Pipeline Replacement and Expansion Program (PREP) rates in the future as approved by the PSC.
  • All rates are approved by the Public Service Commission of West Virginia (PSC). You can learn more about the PSC at psc.state.wv.us..
  • Monthly billing information for former Bazzle Gas Company, McIntosh Oil & Gas and Ross & Wharton Gas Co customers. As of June 1, 2024, former Bazzle Gas Company, McIntosh Oil & Gas and Ross & Wharton Gas Co customers will see a change in rates. You will receive a monthly bill from Hope Gas with a combination of rates previously approved by the Public Service Commission of West Virginia (PSC), as well as the PSC approved Hope Gas Legacy Surcharge rate.
  • This bill will be for the gas service you used the month before. The bill will look different. It will arrive in a Hope Gas envelope

    Your monthly bill will be comprised of a Service Charge and a Gas Usage Charge.
  • Service Charge. You will now pay a monthly service charge that was previously approved by the PSC. For former Bazzle Gas and McIntosh Oil & Gas customers, this will replace your previous Service Charge. This a new charge for former Ross & Wharton Gas Co customers.  The monthly service charge covers certain fixed costs that are incurred each month regardless of the amount of gas sued by customers. This charge includes such things as meter reading, billing, customer account, operating and maintenance expenses.
  • Gas Usage Charge. The Gas Usage Charge is comprised of rates previously approved by the PSC and is based on the amount of gas you use each month. It includes a pass-through of the cost for natural gas, as well as the cost of delivering natural gas to your home or business through the Hope Gas distribution system. 

    Part of the Gas Usage Charge is a Legacy Surcharge. The Legacy Surcharge is a new charge for former Bazzle Gas, McIntosh Oil & Gas and Ross & Wharton Gas customers. The Legacy Surcharge is based on Hope's current Pipeline Replacement and Expansion Program (PREP) rate. All Hope Gas customers are charged either a PREP rate or a Legacy Surcharge. Hope's PREP dollars are used to modernize pipeline infrastructure to ensure the continued deliver of safe service during the coldest temperatures to our customers throughout West Virginia.

    Legacy Surcharge dollars will be used to increase reliable gas service to thousands of homes and businesses through West Virginia. As approved by the PSC, these dollars go directly to improving a 900-mile gathering system recently acquired by Hope from Equitrans.

    The Legacy Surcharge will be replaced with Hope's Pipeline Replacement and Expansion Program (PREP) rates in the future as approved by the PSC.
  • All rates are approved by the Public Service Commission of West Virginia (PSC). You can learn more about the PSC at psc.state.wv.us..
    • Payment Options. We are proud to offer out customers multiple, convenient ways to pay their Hope Gas bill.

      Please note: As of June 1, 2024, your gas account number has changed! Your new account number will be on your first bill from Hope Gas.

      The address to which you will send your payment has also changed. Please mail payments for your gas account to:
           Hope Gas
           PO Box 646049
           Pittsburgh, PA 15264-6049

      Payments may also be made online or by phone. 
    • If you are struggling to pay your bills and need assistance, Hope Gas is here to help! There are resources available. Some options include:
    • Budget Billing. Budget Billing is a way to level out your payments
    • Payment Plans. If you are behind, payment plans can help catch you up.
    • Assistance Programs. A variety of programs to provide support on your bill. Reach out to Hope's customers service team to learn more.
    • Safety Checks. The Hope Gas team will be conducting safety checks of pipelines and natural gas equipment, such as meters, service lines and appliances, in your area.

      Should Hope Gas personnel identify safety issues with the natural gas system, repairs will need to be made. If the safety issue is on Hope Gas owned equipment, such as the main line or meter, Hope Gas will cover all costs associated with the repair. However, there is a change that there are safety issues with the house lines or appliances that are owned by the customer. In this case, Hope Gas is required to turn off gas service until repairs are made. The cost of repairs will be the customer's responsibility.

    We look forward to providing you with safe and reliable natural gas service.