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1-800-934-3187
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1-800-688-4673

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Learn how Hope Gas is investing in our state’s long-term infrastructure.

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Learn how Hope Gas is bringing West Virginians together to spark a new era of prosperity.

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CONTACT

Customer Contact

We are here to help. Please see information below about contacting Hope Gas for your various needs.
  • Digging assistance
  • Billing question
  • General
  • Request a Visit from Blue
  • Request a Charitable Contribution from Hope

Talk to an Energy Expert

24/7 Emergency Service 1-800-934-3187
Report a Gas Outage 1-800-934-3187
BILLING / SERVICE QUESTIONS 1-800-688-4673
Call Before You Dig 811

Quick Links

Start, Stop, or Transfer Service

If you’d like to start, stop, or transfer service with Hope Gas, everything you need to know can be found right here.

Need New Gas Service?

If you would like to install a new gas service or include gas service from Hope Gas in your home or business, call us at 1-877-587-8570.

New Business Customers & Producers / Large Volume Customers & Producers

Get information on guidelines and other requirements here.

CONTACT

Customer Contact Center

The Hope Gas Customer Contact Center is now open in Morgantown! As of January 2, 2024, all Hope Gas customer service and billing operations are managed in West Virginia.

The Hope Gas Customer Contact Center is open Monday to Friday: 8am-5pm EST.

You may also reach us via email at customercare@hopegas.com. We will respond to your email within 24 hours; Monday to Friday, 8am - 5pm EST. Please note, this email is for billing and service inquiries. Do not use email to report a natural gas emergency.