Skip to main content
Report Emergency
1-800-934-3187
Customer Service
1-800-688-4673

Login to access your Hope Gas portal

Make payments online, view your bill, and manage other account information.

Report a Leak or Gas Emergency

Think Safe, Be Safe — Hope Gas cares about your safety. 

Preparing for the Future of Energy

Learn how Hope Gas is investing in our state’s long-term infrastructure.

Community Support Programs

To apply for funding or volunteer project, create a new account or sign into your existing account.

Stories of Hope

Learn how Hope Gas is bringing West Virginians together to spark a new era of prosperity.
Natural Gas Safety Tips Everyone Should Know
SAFETY

Natural Gas Safety Tips Everyone Should Know

 

Natural Gas Safety Tips

Recognizing a Potential Gas Leak: Use Your Senses

Natural gas is odorless, so we add mercaptan, giving it a distinct rotten egg or sulfur smell for safety. Trust your nose!

Signs of a Leak:

  • Smell: Rotten egg/sulfur odor.
  • Sight: Dead plants near pipelines, bubbling water, blowing dirt, flames.
  • Sound: Hissing, whistling, or roaring near gas lines or appliances.
 
How To React If You Suspect a Natural Gas Leak: DOs and DON'Ts
Dos Donts Infographic

How To Use Natural Gas Appliances Safely

Additional Natural Gas Safety Tips

Carbon Monoxide: The Invisible Threat

Carbon Monoxide (CO) is a poisonous, odorless, colorless, tasteless gas from incomplete fuel burning.

Safety tips alarm square

 

If Alarm Sounds or CO is Suspected:

  1. Get to fresh air immediately! This includes pets.
  2. Call 911, then the Hope Gas 24/7 Emergency Hotline at 1-800-934-3187.
  3. Stay out until responders say it’s safe.
  4. Seek medical attention if symptoms present.

 

Additional CO Safety Tips:

  • Never use gas ovens or stovetops to heat your home.
  • Don’t run a generator, grill, or vehicle in a garage or enclosed space—even with the door open.