My Account Information
View the Bill Guide (PDF)
Understanding My Bill
Get a clear breakdown of your Hope Gas bill, including service codes, fixed charges, meter readings, taxes, and fees.
Explanation of Charges | RS - Residential Service
SGS - Small General Service
RS AC - Residential Service with Air Conditioning
SGS AC - Small General Service with Air Conditioning
LGS - Large General Service
LCI-D - Large Commercial and Industrial - Distribution
LCI-DS - Large Commercial and Industrial - Direct Service
TR - Transport
TA - Tariff Sales |
|---|---|
Service Charges and Fixed Costs | Hope Gas incurs certain fixed costs each month, regardless of how much gas our customers use. The monthly service portion of the bill covers part of these ongoing costs and includes meter reading, billing, and customer accounting, as well as operating and maintenance expenses. |
Service/Reconnect Charge | A charge of $30 shall apply each time the company reconnects service, initiates service in a new or different name at an existing location and a premise visit is required, or responds to a request to re-read a meter and the original read is determined to be accurate. |
Gas Recovery Reconnection Charge | The Public Service Commission of West Virginia allows us to charge a fee to customers who apply for service within eight (8) months following a previous discontinuance of service at the customer's request. This charge will be equal to the number of months elapsed after the discontinuance of service multiplied by a $7.51 pipeline fixed recovery rate. |
Meter Reading | Meters are generally read each month, and bills are rendered monthly. If a meter is not read, usage will be estimated based on factors such as previous usage history, number of days in the billing cycle, and the effects, if any, of abnormal weather conditions. The bill will indicate if an actual or estimated reading was used to determine the gas usage. |
Municipal Surcharge | A Municipal Surcharge is a tax or fee paid by Hope Gas to the cities it serves. Hope Gas is permitted to recover this fee from residents of those cities. |
Excise Tax | Many cities levy an excise tax on public utility bills paid by residents of those cities. In this instance, Hope Gas collects this tax for the cities. |
Late Payment Charge | A late payment charge of 1% will be added to the net current amount unpaid on each bill where it is appropriate. |