Skip to main content
Report Emergency
1-800-934-3187
Customer Service
1-800-688-4673

Login to access your Hope Gas portal

Make payments online, view your bill, and manage other account information.

My Account

Report a Leak or Gas Emergency

Think Safe, Be Safe — Hope Gas cares about your safety. 

Safety

Preparing for the Future of Energy

Learn how Hope Gas is investing in our state’s long-term infrastructure.

Sustainability

Community Support Programs

To apply for funding or volunteer project, create a new account or sign into your existing account.

Community

Stories of Hope

Learn how Hope Gas is bringing West Virginians together to spark a new era of prosperity.

About

Split content test

Contact

My Account
Safety
Sustainability
Community
About
Contact
Pay Bill Manage Services Careers Outage Map
Customer Service
1-800-688-4673
Protect Yourself: Avoiding Utility Scams
SAFETY

Protect Yourself: Avoiding Utility Scams

Scammers frequently target both residential and business utility customers via phone, text, and email or in person, trying to steal money or personal information. Be aware of their tactics.

At Hope Gas, your safety goes beyond natural gas. Our cybersecurity team is committed to protecting you from scams, fraud, and cyber threats by using industry best practices. 

Scammers often try to impersonate Hope Gas representatives to trick you into providing personal information or making fraudulent payments.

If you see Hope Gas representatives working in your neighborhood, they will always carry a photo identification badge with the company logo on it. If you have doubts, please ask to see the employee’s badge. 

Likewise, if you are contacted by someone who claims to be from Hope Gas and who asks for your account number or any other personal information, do not give it to him or her. We do not call customers, send email messages, or come to your homes to get information about your accounts. We keep your personal, financial, and other information confidential. Here’s how you can stay informed and secure:

 

Red Flags: How To Spot a Scam

Red Flag

Description

Impersonation/Caller ID SpoofingPosing as Hope Gas or other utility employees, sometimes with fake IDs, uniforms, or a "spoofed" caller ID that looks real but can be faked.
Urgency & Threats Pressure for immediate payment or threats of immediate disconnection. Hope Gas provides multiple written notices before disconnection.
Unusual Payment Method DemandedInsistence on prepaid cards, gift cards, wire transfers, crypto, or specific apps.
Unsolicited Request for Personal/Financial InfoAsking for SSN, bank account credentials, or your credit card info when they contact you.
Aggressive/Intimidating TacticsThey get pushy or angry if you question them.
Unexpected VisitsReal utility workers do not show up unannounced to demand payment, and they will not insist upon entry unless there is an emergency.
Fake Websites/Emails/TextsPoor grammar, generic greetings, suspicious links/QR codes, and unofficial logos.

 

How To Protect Yourself:

Safety avoiding scams protect yourself

Common Scams To Watch Out For:

Scammers often try to impersonate Hope Gas to trick you into providing personal information or making fraudulent payments. Stay vigilant for these common tactics:

  • Imposter Calls or Emails: Be suspicious of callers or emails claiming to be from Hope Gas who demand immediate payment, threaten service disconnection, or pressure you into providing personal or financial information.
  • Fake Bill Notices: Watch out for fraudulent messages that look like billing statements but contain suspicious links to unsafe websites or ask for unusual payment methods.
  • Door-to-Door Scams: Individuals claiming to be with Hope Gas should always have official company identification and wear a Hope Gas uniform. If you're unsure, do not let them into your home and contact us directly.
  • Unusual Payment Demands: Hope Gas will NEVER demand payment via prepaid cards, gift cards, or cryptocurrencies. These are red flags for fraud.
  • Phishing Attempts: Be aware of suspicious calls or voice messages where scammers pretend to be an employee to trick you into giving them private information. If you want to make sure you aren’t charged for a transaction you did not make, call the number on Hope Gas’s legitimate website or reach out to the Hope Gas cyber team for assistance.

Where To Report Scams:

Customer Contact Form