When starting or adding service, please have your complete address, including city, state, and zip code; Social Security Number (yours and your spouse’s); and current occupant's name or meter number if service is active. Additional proof of identification may be required.
Please allow as much notice as possible. Our days are full, and we cannot guarantee activation on a certain date.
For any turn-on for a meter located inside, within a fenced area, or blocked by buildings, trees, shrubs, etc., someone 18 or older must be at the property to allow access. If an adult is not present, we will not be able to complete the service order and will need to reschedule. If any animals have access to the area where a service person may need to process the turn-on order, please restrict their access.
If service is already turned on and a transfer is needed, we can process this order without an adult present as long as there is clear access to the meter as stated above.
When completing a turn-on, we will need to test appliances. Please ensure that any other utilities needed to run appliances are activated in order to proceed with a turn-on order for gas.
Anytime we start or transfer service, a $30 connection fee applies, which will appear on your first bill. A security deposit may or may not be required.
For any large commercial or industrial support and new service information, please contact 1-304-884-1400.

Please allow as much notice as possible when scheduling a turn-off. Our days are full, and we cannot guarantee shut-off on a certain date.
If the meter is located outside, is not located within a fenced area, and is not blocked by buildings, trees, shrubs, etc., we can process a turn-off service order without an adult present.
During fall and winter, we recommend you winterize your home or property before turning off services to prevent any damage.
If you paid a security deposit and it has not already been refunded to your account, we will credit the refund toward your final bill. If additional credit remains, this will be refunded via check. If an amount is still owed after the security deposit credit has been accounted for, you will be responsible for the difference.

Please allow as much notice as possible when scheduling a turn-off. Our days are full, and we cannot guarantee shut-off on a certain date.
Anytime we start or transfer service, a $30 connection fee applies, which will appear on your first bill. A security deposit may or may not be required.
Transferring service means a new account will be opened. The security deposit for your previous account(s) will not transfer to your new account. A new security deposit may or may not be required.
If you are currently enrolled in our AutoPay program at one address, this will not transfer to the new address/account. AutoPay will need to be reestablished if you would like to continue with it at the new address.
Gas service may be active at multiple addresses at the same time.
If you are stopping service at your previous address, please provide an updated mailing address for the final bill, and be sure to schedule your turn-off at your previous address.

How to Start, Stop, or Transfer Service